FAQs

Q. I'm a trading account. How do I contact your Sales Department?

A. If you have a business account with Ideal Bathrooms, you can call our Sales Team on 01908 278500.

Q. How do I set up an online account?

A. If you have a business account with Ideal Bathrooms, all you need to do is go to register.idealbathrooms.com and fill in your details, you will need your business account code for this. If you don’t know your account code, you can find this out by contacting Ideal Bathrooms directly.

Q. Can I have more than one login on my account?

A. Yes, absolutely. There will be one master user on your account and then as many users as you’d like under an account code.

Q. I have forgotten my online account details; how can I find out what these are?

A. Contact the Marketing Department on [email protected] and they’ll be able to assist you with your account details.

Q. What product information is available on the Ideal Bathrooms website?

A. We have extensive product information on 20,000 product lines. This features Imagery, In-depth specs, videos and installation guides

Q. How can I create a new order?

A. You can place orders 24/7 on our website via our quick order form https://www.youtube.com/watch?v=j71NAAow_nY

Q. How can I check stock?

A. You can check stock by using our efficient stock check tool on our website https://www.youtube.com/watch?v=5OGd7-Ksbyg&t=9s

Q. How can I appear on your showroom locator?

A. Once you have an online account with Ideal Bathrooms you can create a showroom profile on our website, which will enable you to appear on our showroom locator https://www.youtube.com/watch?v=cWG8coORjnU

Q. What is Ideal rewards?

A. Ideal rewards is a customer incentive, that gives all of our customers the chance to win once-in-a-lifetime trips! All you have to do is register for Ideal Rewards and spend on our holiday sponsor. You’ll then be entered into an exclusive draw to win one of these extraordinary trips. To find out more visit idealrewards.co.uk

Q. How do I claim my Ideal Rewards?

A. To claim your prizes, once you have played the game and have a winning spin, you will be sent an email confirming you as a winner. If you have won e-vouchers, these will be sent to your email within 2 weeks.

Q. How can I see my current and past invoices?

A. You can contact our accounts team on 01908 276 400 for all invoice queries or you can view and export all past and current invoices on our website https://www.youtube.com/watch?v=7I9RnqJzMys

Q. How long will it take for you to deliver my order

A. If your product is in stock and you place your order by 4pm, we aim to deliver your item next day. If your product is out of stock or not in stock in your depot then this can take longer.

Q. How do I know when I’ll receive my order?

A. You will receive an emailed order telling you when your item will be delivered. If there are any issues then you will be contacted by a member of our team